Frequently asked questions

Yes, with a few limitations. When ordering you can choose a license duration of a week, month or year. You then have the option to select the start date of this license.

Yes. To activate a seat with your license code you will need to have an active Internet connection. After activation the device and Look & Play can be used offline.
If a seat has to be renewed, an active Internet connection is required again.

If you've started a trial and have purchased a license in the meantime you have to close Look & Play and restart the application. Once the app starts you'll find yourself in the license activation area again and can enter your license PIN to activate Look & Play.

On your dashboard you can view your current active licenses. Unfold the license and look for the hardware ID that belongs to the headset. You can find the last characters of the hardware ID in the settings panel inside the Look & Play application. To the right, click on the X symbol to release the seat from that device. Start the Look & Play application on the headset, connected with the Internet, to confirm the deactivation. The activation is now released and can be used on a different device again.

No, it’s not possible to end a license earlier than planned.

Once payment is received your license will be updated with the purchased number of available seats. In the top left corner of the dashboard you will find your unique license activation code. Download and install Look & Play and enter your license activation code when prompted for a code.

The Look & Play Kiosk Mode and Custom Kiosk Mode are available on the following platforms:
- Oculus GO
- Pico G2 4K
- Pico Neo 3
- Android smartphones

This software is not supported on Meta Quest 1 and Meta Quest 2.

Look & Play is available on the following platforms:
- Oculus GO
- Oculus Quest 1 & Quest 2
- Pico G2 4K
- Pico Neo 3
- Android smartphones

- Oculus Quest 1 and Quest 2: Look & Play is available on the Oculus Store through App Labs. Search for Look & Play in the store in the headset.
- Oculus Go: The Oculus GO version is available through sideloading the APK file, available from the downloads page.
- Pico: For Pico VR search for Look & Play in the store in the headset.
- Android smartphones: Android smartphones can install the application through the Google Play Store.

Yes. Starting a Look & Play trial allows you to test the full feature set of Look & Play with a watermark. This article explains how to activate your Look & Play trial.
 
To activate a trial please do the following:
- Register a Look & Play account here
- Head over to the Download page to install Look & Play for your platform
- Launch Look & Play
- Instead of entering a pin/activation code select the trial button to the right of the keypad to activate the trial
The trial can be used indefinitely with all features available but will show a watermark across the screen. If you want to remove the watermark from the Look & Play trial, you can simply purchase licenses for your account here. After your purchase has been processed, you can fill in your pin into the Look & Play application.

Once the application has started you’ll be in a virtual waiting room where the content you have preloaded is shown as icons. Look at any of the icons for a second to open the corresponding video or image.

You can add an unlimited number of videos and images but you can only show a maximum of 24 files in each folder. You can create subfolders to show more content. The total number of content you can show is ofcourse restricted by your device’s storage capacity.

Look & Play supports monoscopic 360° videos, stereoscopic 360° videos and 2D videos. In addition, equi-angular cubemap (EAC) videos are also supported.
- Images and custom backgrounds can be displayed in monoscopic 360° and stereoscopic 360° as well as 2D.
- Videos are required to be of mp4 format and image files have to be either jpg or png.

Video recommendations

Codec: H265 or H264
Resolution: 3840x1920
FPS: 30
Bitrate: 20 Mb/s
Audio: Stereo aac audio or .tbe (see Facebook Spatial Workstation at 44.1kHz)

Photo specifications

Codec JPG, PNG
Resolution: 3840x1920

Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on each device to make sure it's supported on your platform of choice.

With Look & Play's branding options you have the possibility to show a custom menu environment to the customer. You can achieve this by picking a custom 360 background image or color, and an optional logo.

Background specifications

360 image
Format: JPG, PNG
Resolution: 3840x1920

Logo specifications

Square image with transparency
Format: PNG
Resolution 1024x1024

Yes, you can play both monoscopic and stereoscopic videos up to 4K resolution.

Yes, you can add an external audio track in the form of a tbe (Two Big Ears) file.

There's two application packages that can be purchased:

Look & Play
This is the main video player application. Look & Play contains an optional Look & Play kiosk mode that can force the Look & Play application open so that the user does not get lost in unwanted menu's. See Look & Play Kiosk Mode on the downloads page to see supported devices and download instructions.

Custom Kiosk Mode
The Custom Kiosk Mode application will force any Android application you have installed on the device. After some configuration the Kiosk Mode app will keep open the configured app. This product can be sold and used separately.

You can purchase Look & Play licenses and the Kiosk Mode via:
- Credit Card
- Bancontact
- Sofort
- Multibanco
- Przelewy24
- EPS
- iDEAL
- Giropay
- Sepa Direct Debit
If you wish to pay through PayPal or bank transfer, please mail us at sales@lookandplay.io.

Look & Play works with flexible pricing. The total price depends on the number of devices you wish to use and the duration of use.

We offer special discounts for resellers and partners. If you’re interested, please contact us at sales@lookandplay.io for more information.

You can email us at sales@lookandplay.io with any questions or call us directly at +31 30 71 16 158.

The recommended settings for a custom icon are:
- 512x512 resolution
- png format
We strongly recommend using square images for your custom icons and logos.

The recommended settings for videos are:
- H.265 or H.264 codec
- 3840x1920 resolution
- 30 frames per second
- 20 - 30 Mbps bitrate
- Stereo AAC audio or TBE spatial

The recommended settings for a custom background are:
- 360° image, monoscopic or stereoscopic
- 3840x1920 resolution
- png or jpg format